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Download otrs 2.3.4 for windows |
otrs/ at rel-6_0 · OTRS/otrs · GitHub. Download otrs 2.3.4 for windows
OTRS | Software Solutions for Customer Service, ITSM, ISMS and SOAR
For this, there is is a new setting Ticket::Frontend::ArticleHeadVisibleDefault , which is inactive by default and can be activated to show the article header area expanded by default. Please add a valid merge state" - Articles are invisible till next action. Thanks to Robin. Added sysconfig setting 'Package::AllowNotVerifiedPackages' to allow installation of not verified packages disabled by default. Thanks to Balazs Ur. Thanks to Andreas Hergert. Thanks to Robert Ullrich.
This can also be triggered from the package manager screen. Added XSLT regex functionality. Improved XSLT backend module handling and error reporting.
Improved XSLT frontend wording, structure. Added data include functionality to XSLT mapping. Configurable retry module for requester. Updated default web service configurations.
Improved usability of debugger. Improved SOAP output generation. Prevent usage of invalid web services in provider. Globally changed wording from 'webservice' to 'web service'. This is available in New Phone, Email and Process screens.
Please use the according functionality of your browser or available plug-ins for it. This allows OTRS to process incoming e-mails much faster and in parallel. Disabling permanent storage of decrypted articles caused encrypted articles to be virtually unusable on any OTRS system that didn't use specific customized code for decryption.
OTRS currently isn't equipped to decrypt and display mails and their attachments on the fly in ticket zoom. Thanks to S7! It is now possible to search for all configured custom user and customer fields.
Thanks to Torsten Thau. Use Core. Render to fill given templates from either files or strings with data. To set it up: 1 Add dynamic fields for the new types via AdminDynamicField. See example mappings in Kernel::Config::Defaults. It is now possible to add own widgets in the ticket zoom. Thanks to Sanjin Vik s7design. Thanks to Moritz Lenz noris networks. It can now now both unlock tickets of invalid users and also optionally change their state to make sure they will not be overlooked.
Thanks to S7. Thanks to Michael and S7! Linked in AgentTicketZoom. Thanks to S7 PR If you had customized the old setting, please also apply your customizations to the new setting. Thanks to Dorothea Doerffel. Thanks to Jens Pfeifer. Thanks to Johannes Hoerburger. Set Frontend::AjaxDebug to 1 in order to see more details in case of any "error during ajax communication" errors. Thanks to Thorsten Eckel.
Activity popup. If this setting is active, local modifications will not be highlighted as errors in the package manager and the support data collector. Agents will be forced to chose at least one method for such notifications on their preferences.
Thanks to Elias Probst. Added graphical sorting functionality. Default on initial view is configurable show or hide subqueue tickets. This can cause bad performance problems and can be replaced by post output filters that render their own templates instead.
It is recommended to rebuild the fulltext search index. Only call BusinessPermissionCheck for registered systems. It is now much faster and has a --skip-article-dir option. Fallback will be still AgentLogo. Make sure that params get passed to any modules used. Make tests more robust.
Caching is now done with the global Cache object stored in the ObjectManager, which also does in-memory caching. GUI improvements pending. Thanks a lot to Moritz Lenz noris network. Upgrading instructions for Perl code will follow in the developer manual. Support assessment data is improved and extended and can be accessed in the new Service Center module of the admin area. This can be useful in cluster setups. This makes it possible to display statistic charts in the dashboard.
Please not that IE8 does not support this feature. Thanks to Pawel ib. The notification test to see if the Scheduler is running, is now always active. Widgets now refresh via AJAX instead of reloading the whole screen with meta refresh. There is no CaseInsensitive configuration anymore. The StaticDB fulltext search backend is now fully configurable. The overwrite optionwas removed again because of logical problems. Now there is a new option "overwrite existing entities" for the process import.
Please check your processes if you have already defined some which use TransitionActions. Changed dependency on anacron to vixie-cron on RHEL5. Search for better icon. Config setting is updated automatically if needed. Is it something else? I'm happy to dig about and try to understand what is wrong, but at the moment I don't know what the error is.
AND ar. I have a whole slew of database errors in my SystemLog and can post those if it'll help. Is it possible to get remote login? Or other way, can you provide a Support-Package? Just add it to the bug report or send it to OTRS and give me the info that you sent it.
My next step was to setup a fresh database from a 2. This is the problem. If you would remove it or "reset" it it will work again. Default is: [ Martin believes the DBUpgrade Many thanks to everyone! Obviously I got the syntax wrong with one line. I think the "win32 platform" source ZIP should have windows-specific instructions.
There's just a simple note on using the installer. Maybe I can work on uppgrading the 1. Glossop, Andrew. Reply to author.
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I've just upgraded from 2. The new dashboard, and support for HTML is great! Generally everything is working, but I can't use queue view. I get this error:. I suspect that it's a configuration issue, but I'm not sure where to look. Martin Edenhofer. On Jul 23, , at , Glossop, Andrew wrote:. Hi Andrew, On Still have this error, yes. Swen Wulf. Hello, I seem to have the exact same problem that Andrew has. Hi Swen, many thanks for this detail info reply in text. On Jul 27, , at , Swen Wulf wrote:.
I tried the new file DBUpdate-to I don't have a test system, so the only database I have is the live one. I'm not a perl programmer, so I need some help to debug this please.
Ryan Rosiek. Just wanted to let you guys know I'm having the exact same issue, and I also just updated my 2. Ryan, Andrew, there is also a bug report regarding this issue. What do you mean by support package? If it'll help I can provide you a login, Martin, just need a place to send you the info.
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